Canadian travel technology company airfairness is betting that forgotten emails hold real money for air travelers.
The Waterloo-based startup has officially launched Sweep, an AI powered tool designed to analyze up to six years of a passenger’s flight history and automatically identify potential compensation claims tied to delays, cancellations, or denied boarding.
Unlike traditional claims processes that rely on travelers remembering disrupted flights and manually tracking down old booking details, Sweep connects securely to a user’s travel related email inbox. From there, it scans confirmation emails, boarding passes, and itineraries to surface eligible claims in minutes and initiate the filing process automatically.
The launch targets a long standing gap in air passenger rights enforcement. While regulations in Canada, the EU, and other regions entitle travelers to compensation, most claims are never filed. The main reason is simple. People forget.
“No one remembers every flight they took six years ago, and airlines count on that,” said John Marzo, CEO of airfairness. “Sweep removes memory from the equation. By connecting securely to a passenger’s email, we can find every potential claim in minutes and make sure travelers don’t leave money behind simply because time passed.”
From a technology standpoint, Sweep reflects a broader shift toward using AI to automate consumer rights enforcement. By analyzing historical data that already exists in inboxes, the platform turns passive records into actionable legal claims, removing friction that has traditionally benefited airlines.
The company says the release of Sweep also builds on recent regulatory progress. Airfairness was accepted into the Law Society of Ontario’s Access to Innovation program, which evaluates new legal technologies for consumer protection, data security, and ethical use. The approval was announced ahead of the product’s public launch, signalling a focus on compliance as the platform scales.
“Sweep is powerful because of the data it can access, but that power demands trust,” said David Linardi, CTO of airfairness.
“Our participation in the LSO’s Access to Innovation program demonstrates that privacy, security, and accountability are built into our platform from day one. Passengers should feel confident knowing their information is protected at every step.”
By pairing regulatory oversight with automated claims processing, Airfairness positions Sweep as more than a convenience feature. The company frames it as infrastructure for enforcing passenger rights at scale, especially in cases where airlines have historically benefited from consumer inaction.
Sweep is now available to travelers through airfairness.com.
